Coronavirus Updates
Bibendum has been supplying the On Trade since 1982, and we are committed to continue supporting our customers during these difficult times.
With Lockdown due to end in England on Thursday, December 3rd, Bibendum will be returning to normal delivery schedules on Thursday 26th November, giving you time to stock up in advance of reopening. Your normal order cut-offs, lead times and delivery days will apply.
Our current interim lockdown-schedule will continue to operate for deliveries up to and including, Wednesday 25th November.
Subject to further detail on regional restrictions, we expect to reopen our Trade Sales and Customer Care phone lines on Monday, 30th November. In the meantime, we are able to receive orders via email at tradesales@bibendum-wine.co.uk. Our Customer Care team are also available by email at customercare@bibendum-wine.co.uk.
Naturally, we take the safety and welfare of our customers and colleagues very seriously, and we continue to monitor and comply with Government advice. If our current arrangements need to change, you will be the first to know. You can get all the latest updates, along with support and advice, on our website and across our social media platforms.
Our continued best wishes to you, your colleagues and your families.
Bibendum
2 November 2020
New Restrictions
The new restrictions announced by the government will take effect on Thursday 5 November until Wednesday 2 December.
All non-essential retail stores, leisure facilities, entertainment venues and hospitality venues must close. Takeaway and delivery services are still permitted, however, takeaway of alcohol will not be allowed.
Hotels, hostels and other accommodation will be open only for those who have to travel for work purposes. and a for a limited number of other exemptions.
For a full list of the new guidelines that will be in effect throughout this time, please see the government website here.
Business Continuity
As we comply with the new government measures, the Bibendum offices will remain closed between Thursday 5 November and Wednesday 2 December. Members of the business will continue to work from home during this time. Our customers should expect no change in our service levels, as our teams will continue to be available across all usual channels.
Delivery
Our logistics partner, Tradeteam, have altered some of their policies and procedures to help them best adapt to the current situation. A full list of updated procedures can be found here.
Contact Centre
Our Contact Centre has now reopened. We are able to take orders and customer care enquiries via telephone, as well as email. Please call 0845 263 6924 and select Option 1 to place an order, or 2 to speak to customer care. The Contact Centre opening hours are 8:30am to 5:00pm.
EPOD Systems
Our delivery partner Tradeteam will be taking extra steps to keep both their drivers and our customers safe. This includes changes to our electronic proof of delivery handsets. To avoid the need to pass handsets between drivers and customers, you will be given a paper off-loading check sheet to mark and sign for their delivery. The driver will then photograph the off-loading check sheet, leaving the hard copy with you. As usual, please ensure any damaged, missing or refused items are clearly marked on the check sheet before the driver's photograph is taken.
Bibendum Events
With the welfare of our colleagues, customers and suppliers in mind, we have made the decision to postpone all planned events and customer tastings from 16 March until at least the end of November 2020. We will be reviewing the situation regularly, and will keep you updated as circumstances develop.
LOCAL
With an increasing number of operators choosing to offer takeaway and delivery services during this time, we want to help. To do this, we have launched LOCAL, an app designed to help restaurants, pubs, bars and independent merchants offer this, with no setup costs or upfront charges. LOCAL is also able to offer a platform for in-venue orders and payment.
To find out more about the app and register your interest, click here.